Privacy Policy
Hartlepool and District Hospice's Privacy Statement
Hartlepool Hospice Ltd, known locally as Hartlepool and District Hospice, is committed to protecting your privacy. This statement is made in the light of the requirements of the Data Protection Act 1998 and informs our supporters and friends that we collect information through our website and how this is stored. This statement may change from time to time so please check back periodically.
The Website also contains links to other sites. Please be aware that Hartlepool Hospice is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. Please note that the statement below only applies to information collected by this Website only.
If you have any queries about this statement, please contact
Post:
Communications,
Hartlepool and District Hospice,
Alice House,
Wells Avenue, Hartlepool,
Phone: 01429 855555
What personally identifiable information does Hartlepool Hospice Ltd collect?
Hartlepool Hospice Ltd collects information including names, dates of birth, email addresses, postal addresses, telephone numbers, and credit and debit card details.
On top of this, like many websites, Hartlepool Hospice Ltd, uses cookies in order to make sure you get the best service possible from the Website. A cookie is a string of text information that we pass to your computer hard disk, through your web browser, so that the website can remember who you are. Cookies cannot be used by themselves to identify you. There are many types of cookies but we only use session ID cookies. Session cookies are temporary cookies that remain in the cookies file of your browser until you leave the site.
Fatheads, an independent web solutions company, gathers non personal information regarding visitors to our website on our behalf using these cookies. They also use log files to monitor IP addresses, browser types, Internet service providers, entry and exit websites, platform type, the date and time stamp and the number of clicks. These are used to analyze trends, administer the site and track user’s movements and gather broad demographic information. This information helps Hartlepool Hospice Ltd to provide a website that better meet the needs of our audiences.
If you do not wish to receive cookies you can easily modify your web browser to refuse cookies and to notify you when you receive a new cookie. However, you may not be able to use all the interactive features of our site if cookies are disabled, and so in order to enjoy the site to the full, we recommend you leave them switched on.
For instructions on how to stop cookies being installed on your browser, please see http://allaboutcookies.org/manage-cookies.
How does Hartlepool Hospice Ltd use this information?
Hartlepool Hospice Ltd uses the information we collect primarily to provide a service that you have requested e.g. requesting information on our services, buying tickets for an event, giving the Hospice feedback or making a donation. However, we also use the information to help us understand more about how our site is used , what the needs of our audience are and to be able to tell our friends and supporters about the work we do or the appeals we are running, either electronically, by phone or post. Out of respect of the privacy of our supporters we always provide a way to opt-out of all communications, other than for the purpose they were given, at the time when you give us your details.
Who is collecting your information?
When you are on the Hartlepool Hospice Ltd website and are asked for personal information, you are sharing that information with Hartlepool and District Hospice alone, unless otherwise stated. For e.g. when you are using our secure online donation pages you are going through to a partner company and it is clear on the donation page when you are going through to the Protx site.
With whom does Hartlepool Hospice Ltd share your information?
As a general rule, Hartlepool Hospice Ltd will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as we believe, in good faith, that the law requires it. When you are using our secure online donation pages you are going through to a partner company and the information you give such as your credit card number and contact information is provided so that the transaction can take place.
What are my choices regarding collection, use and distribution of information?
We value our supporters and as a result may use your information, unless otherwise told, to give you regular information about the work of Hartlepool Hospice Ltd as any fundraising appeals, either electronically, by phone or post.
Hartlepool Hospice Ltd does not sell, rent or share user information with anyone. We may on occasion, work with third parties to contact our supporters about the Hospice, however the third party, would be bound by a confidentiality agreement which would prevent them from using this information for any other purpose.
What is Hartlepool Hospice Ltd’s policy on allowing me to update correct or delete my personally identifiable information?
We want to communicate as cost effectively and efficiently as possible so if any of the information we hold is inaccurate or out-of-date, please us at:
Post:
Communications,
Hartlepool and District Hospice,
Alice House,
Wells Avenue, Hartlepool,
Phone: 01429 855555
Users who no longer wish to receive communication from Hartlepool Hospice Ltd may opt-out of receiving these communications by
contacting:
Post:
Communications,
Hartlepool and District Hospice,
Alice House,
Wells Avenue, Hartlepool,
Phone: 01429 855555
What security precautions are in place to protect the loss, misuse or alteration of my information?
The Website takes every precaution to protect our users information. When users submit sensitive information via the Website, their information is protected both online and off-line.
We use a third party provider, Protx, as our payment service provider. They are a fully approved as a Level 1 compliant provider under the Payment Card Industry Security Standard (PCI DSS)- which is the highest level of compliance you can get.
Protx’s approval status can be seen on the Visa website at: http: www.visaeurope.com/documents/ais/service_providers.pdf?d=020307.
The Hospice also does everything in its power to protect user information off-line. All our users information, not just the sensitive information mentioned above, is restricted in our offices.
Only employees who need the information to perform a specific job are granted access to personally identifiable information. Our employees must use password-protected screen savers when they leave their desk. When they return, the must re-enter their password to regain access to user information. Furthermore, all employees are kept up to date on our security and privacy practices. Every year, a policy around security is reviewed and our employees are notified and or reminded about the importance we place on privacy and what they can do to ensure our users’ information is protected.
Finally, the servers that store personally identifiable information are in a secure environment, at Web Fusion, through Pipex- one of the UK’s leading Internet Service Providers.
What about transaction security?
Unfortunately, no data transmission over the Internet can be guaranteed to be 100 per cent secure and we cannot warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission we make our best effort to ensure its security on our systems.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:
Post:
Communications,
Hartlepool and District Hospice,
Alice House,
Wells Avenue, Hartlepool,
Phone: 01429 855555
FaX: 01429 855556
