User Involvement Group
At Hartlepool & District Hospice we are always keen to receive comments, compliments or complaints about the services we provide in order to help us maintain high standards of care. We want to involve people who currently access, or have accessed the care we provide, in the development of services.
The User Involvement Group helps us do this by giving those who have used Hospice services an opportunity to share their views. We really want to hear about your personal experience of using hospice services, but we also need group membership for other issues including consultation about the services we provide or to be a member of more formal Hospice groups. We want people who use services to help to shape patient care services to ensure we meet people’s needs.
The User Involvement Group includes patients, carers or professionals who have used one or more of the services such as the Inpatient Unit, Day Hospice and outpatient services, which includes counseling, bereavement support and lymphoedema services.
The User Involvement Group members share their views in different ways: i.e. informal meetings, face to face discussions and email or phone discussions.
How can I contribute?
If you have accessed Hospice care either as a patient, carer or health professional you can be part of our User Involvement Group. We would also like to hear from people who have chosen not to use our services to determine whether we could do anyhting to meet the needs of more people.
If you would like to join the group or want further information about User Involvement please contact us.
Or telephone (01429) 855555